Willow Towers is licensed by NY State Department of Health to provide customized care packages based on the individual needs of our residents. Our Director of Health Care Services, with more than twenty years of experience as a Registered Nurse in a geriatric health care setting, customizes our health care services to meet individual needs.

• 3 meals fully served in our beautiful dining room
• Daily housekeeping (bed making and garbage pick up)
• Weekly housekeeping
• Personal linen and laundry service
• 24-hr In room emergency call system
• Free scheduled transportation to medical appointments (radius limit)
• 24-Hour café
• Extensive recreational & cultural programs
• Religious service on site
• Long term care (LTC) qualified for private policy holders
  (Room & Services)
• Case management by RN
• Medical needs assessed prior to admission by RN, providing customized
   care packages to meet individual needs.
• Phoenix Neighborhood Memory Care Program – licensed as SNALR
   (Special Needs Assisted Living Residence) located on separate floor
   caters to residents with Alzheimer’s and Dementia related illnesses.
   Long Term Care Policy eligible, subject to Special Services
• Scheduled transportation for trips and doctor appointments
• Special Phoenix Program for those with Alzheimer's or memory
   impairment
• Medication assistance available, if required
• Assistance with activities of daily living, if required